10-11 December 2015
European Institute of Public Administration (EIPA)
Facing increasingly complex challenges and tight budgets, the public sector needs and seeks to innovate. Changes towards more collaborative ways of working, or developing new approaches from service design to delivery can be found in many administrations. New needs, new agents, new ways of communication and new governance models to avoid bureaucracy and excessive control are high on the public/political agenda. This PSI ‘lab’ in cooperation with NESTA and Design for Europe paved the way towards more strategic and systematic approaches to innovation using real case examples. This included the reform potential of digital technologies, improved access to services, co-design and co-creation, involving citizens and/or businesses in new service designs and/or modernisation processes, as well as diverse means of innovation management.
Participants were familiarised with two different leading practical innovation methodologies – design thinking and innovation strategy approaches – to gain inspiration and tools that can be applied to their own national, regional or local contexts. These interactive workshops were accompanied by first hand examples of public sector innovation showcased in the European Public sector Award (EPSA) – the European network of public sector excellence generating valuable know-how and vital results.