Firstly, they directly impact the quality of public service delivery. Satisfied and engaged employees are likely to provide better services and achieve better outcomes. Secondly, employee satisfaction and well-being have a significant impact on employee turnover and absenteeism rates. High turnover and absenteeism rates can disrupt the continuity and quality of public services, causing delays and backlogs in service delivery. Thirdly, employee satisfaction and well-being can have a positive impact on the overall morale and productivity of public sector organizations. High morale and productivity can lead to better decision-making, increased efficiency, and higher-quality service delivery. Finally, ensuring employee satisfaction and well-being in the public sector can help attract and retain top talent, leading to a more skilled and competent public service workforce.
The event will provide a platform for participants to exchange ideas, share experiences, and develop actionable recommendations for promoting employee satisfaction and well-being in the public sector. By integrating the CAF into the discussion, participants will gain a better understanding of how people management practices can contribute to the overall performance of public sector organizations. The discussion will also explore how criterion 3 (People) and criterion 7 (People Results) can be used to assess and improve people management practices, and how employee satisfaction and well-being can be incorporated into performance management systems.
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